Purchases
Refund policy
Last updated: August 13, 2026
This policy covers TipsToTrip access passes purchased directly through Stripe. It does not limit rights you may have under mandatory consumer law.
Requesting a refund
Email hello@tipstotrip.com from the address on your TipsToTrip account. Include the purchase date and Stripe receipt or payment ID. Never send full card or bank details.
Eligibility
- • Duplicate charges and purchases where access was not delivered are refundable after verification.
- • Unauthorized payments should be reported immediately so we can secure the account and investigate.
- • Other requests are reviewed using purchase age, access already consumed, and applicable law.
- • Refunds are returned to the original payment method; bank processing times may vary.
After a refund
A full refund removes the corresponding paid-access time. Partial refunds, disputes, and chargebacks may also change account access while they are reviewed. Access passes do not renew automatically.
Platform purchases
If a receipt identifies Apple or Google as the seller, request the refund through that store because the store controls the transaction and its refund process.